Return & Exchange
Which country you can accept returns from?
- Yes, We accept returns in the United States.
What options do customers have for returning items?
- By Mail
How many days do customers have to return a product?
- 30 days.
Product conditions that we allow for returns.
- This can include unopened products in original packaging, and products that have never been used.
We accept this currency will be converted to all currencies that are available in the countries you selected.
- USD
We Don't accept any restocking fee
How much will customers pay for return shipping?
For defective products - No cost
For customer remorse - No cost
Cancellation, Return, and Exchange
Regularly priced items are eligible for a full refund and exchange within 30 days of retail purchase, or within 30 days after the tracking shows that an order has been delivered. for all returns and exchanges, refunds will be issued to the original payment method used to make the purchase.
- Items should not be worn, damaged, or washed.
- All original tags need to be present.
- A legitimate receipt must be shown.
If at all possible, please refuse the delivery of a damaged package from the courier and contact our customer service.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you need any information about our return & exchange system, please contact us:
Support 24/7
Email: support@dylinoshop.com
Phone: +44 7533 587250
Address: 68 Saint John Street, Greater London, London EC1M, United Kingdom